Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email, followed by a dispatch notification when your order is shipped.

Please note: Processing times may be slightly longer during busy periods such as sales or holidays.

2. Shipping Information

United Kingdom

We offer free standard shipping on all UK orders.
Estimated delivery time: 2–5 business days

International Shipping

We also offer free shipping worldwide.
Estimated delivery times:

  • Europe: 5–10 business days

  • Rest of World: 7–15 business days

Delivery times may vary depending on your location and local postal services.

3. Shipping Carriers

We use reliable courier services such as Royal Mail, Evri, and DHL to ensure safe and timely delivery.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your parcel.

5. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer.

6. Delivery Delays

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors beyond our control, such as courier delays, weather conditions, or customs processing.

7. Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrectly provided addresses.

8. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and any relevant details (including photos, if applicable), and we will assist you as quickly as possible.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: 

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email, followed by a dispatch notification when your order is shipped.

Please note: Processing times may be slightly longer during busy periods such as sales or holidays.

2. Shipping Information

United Kingdom

We offer free standard shipping on all UK orders.
Estimated delivery time: 2–5 business days

International Shipping

We also offer free shipping worldwide.
Estimated delivery times:

  • Europe: 5–10 business days

  • Rest of World: 7–15 business days

Delivery times may vary depending on your location and local postal services.

3. Shipping Carriers

We use reliable courier services such as Royal Mail, Evri, and DHL to ensure safe and timely delivery.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your parcel.

5. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer.

6. Delivery Delays

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors beyond our control, such as courier delays, weather conditions, or customs processing.

7. Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrectly provided addresses.

8. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and any relevant details (including photos, if applicable), and we will assist you as quickly as possible.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: support_frontlineuk@gmail.com
Business Hours: Monday – Friday, 9am – 5pm (UK time)

Last updated: 06/05/2026